Shipping Policy

We may use a variety of commercial truck lines for shipping your order. We will always do our best to find the best rate.

Some options:

1. Ship to the nearest freight terminal and you pick up your order. This is the most economical way if you have access to a truck and the time to pick up your order.
2. Ship to a commercial location which must have access to a loading dock.
3. Warehouse pick up, you can collect it from our warehouse or if available, from a manufacturers warehouse.
4. Home delivery: Most freight lines will call you prior to delivery to make sure someone is there to receive your order. You must also have help available to unload the goods when it is delivered. There is extra charge for home delivery.

To better serve you, you will be notified via email once your shipment has left and you will be provided with shipping info such as, Freight Bill #, Freight Carrier telephone numbers, and other pertinent information. You should contact the carrier immediately to verify anticipated delivery date. If the information is not what we provided to you, contact us immediately so as we may correct any errors before your shipment arrives.

We use only freight carriers that have proven track records of on time delivery and low rates of damage. When your shipment arrives, please inspect packaging (or instruct the person who will be receiving the shipment) for any damage. In the rare event you should see damage, no matter how slight it may seem, call us immediately so as we can make the determination as to what course of action to take

Return Policy

Once an order has been placed, it may be cancelled if necessary if the order has not been cut, loaded shipped, processed or a special order. After that, the manufacturer will assess a restock fee, which will be passed on to you the customer. The restock fees normally run between 30% to 40% of the product plus freight charges and will be determined by each manufacturer. Carpet orders 500 square feet or less are non-refundable. Those fees do not apply if you receive defective goods or the wrong product. You must make the material available for return as we do not ship replacement products until the first shipment is received. Defective materials must be returned within 15 days of purchase. Materials must be inspected prior to cutting and installing, as claims for visible defects will not be honored after being cut or installed.

If you ask us to cut the product down to your room sizes, the order cannot be cancelled or returned. Also, custom products that are made per your specifications are not returnable. Custom work products have little value to anyone else. No unauthorized returns will be accepted. Please contact us for a return authorization (R.A.) prior to returning goods.

Refund Policy

If an order is returned/cancelled and a refund warranted, we will issue the refund in a timely manner. However, bank and/or credit card companies may take up to 10 BUSINESS DAYS to issue the refund back to the funding card/source. Refunds are made after deducting any applicable restocking fees and/or freight charges. No refunds will be issued until the item(s) are received back in the condition it left the warehouse. Refunds will be issued in the manner that original payment was made. We require approximately ten (10) days from the time the item(s) is back in the warehouse to process refunds. Shipping charges are generally non-refundable except for damaged or wrong items.

Payment Policy

Payment in full is required to have any order shipped. Once we receive payment, an order will be made to the appropriate manufacturer and your order will be filled Visa, Mastercard, American Express, Discover Network, Bank certified check mailed to our office, PayPal and bank wire.