Defective Material

For visible defects found prior to installation, the manufacturer normally only requires a picture via e-mail or a sample showing the defect. Once the manufacturer decides, we will either issue a replacement once the material is returned or issue you a total refund including freight charges.

Should a problem arise after installation, please contact us. We will help locate an independent certified flooring inspector for you to call and set up an inspection. Once a report is received and the report shows that the product is defective, we will refund the cost of the inspection and take proper steps to correct the problem.

Concealed Damage

Claims for concealed damage MUST BE MADE within the individual FREIGHT COMPANY'S acceptable time frame. We can only send a free replacement for items noted as damaged on the proof of delivery. If you discover more damage after the driver has gone, it then becomes a concealed damage claim. In which case, you will need to contact the freight company and notify them of your damage as soon as possible.